Shipping Policy
Heads up: We don’t offer expedited or priority shipping. All our orders are processed and shipped with standard delivery. So, if you’re looking for lightning-fast shipping, we’re probably not the right fit. If you know you can’t wait within our regular delivery windows, it’s probably best to skip ordering for now. No hard feelings—we’d rather be upfront about it!
Order Processing Times
• Order Confirmation: Once an order is placed, you will receive a confirmation email. Please ensure that all details are correct to avoid delays.
• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
• Custom or High-Volume Orders: For custom orders or during peak seasons, such as holidays, processing times may be slightly longer due to higher demand.
Shipping Timeframes and Methods
• Delivery Estimates: We aim to deliver within 2-5 business days for standard shipping. Delivery times may vary depending on your location.
• Local and National Shipping: Our delivery services cover domestic regions. For remote or rural areas, delivery times may extend slightly due to local courier operations.
Tracking and Notifications
• Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online in real time.
• Delivery Notifications: We will notify you via email once your order is shipped and provide updates if there are any significant changes in your delivery status.
Handling Potential Delays
• External Delays: While we strive to meet the estimated delivery times, delays can occur due to factors outside of our control, such as weather conditions, local postal service disruptions, or remote delivery locations.
• Customer Address Accuracy: Ensure your shipping address and contact information are accurate and up-to-date. Incorrect or incomplete addresses may result in delayed or undeliverable orders.
• Delivery Attempts: If a courier is unable to deliver the package due to the recipient being unavailable or an inaccessible location, a re-delivery attempt may be made, or the package may be held at a local facility for collection.
Shipping Fees and Costs
• Shipping Fees: Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions on select products or during specific sales periods.
Lost or Stolen Packages
• Lost Packages: If your tracking shows the package as delivered but you haven’t received it, please contact our support team within 7 days of the expected delivery date, and we will investigate the issue with the courier.
• Stolen Packages: If you suspect your package has been stolen, we recommend checking with your neighbors or local postal office first. If the package cannot be located, please reach out to us for further assistance.
Undeliverable Packages and Returns
• Returned to Sender: Packages that are returned to us as undeliverable (due to incorrect address or repeated failed delivery attempts) may incur additional shipping fees for re-delivery.
• Non-Delivery Issues: In case of a failed delivery attempt due to customer error (e.g., incorrect address), we will notify you and arrange a new shipment upon confirmation of the correct address. Additional fees may apply.
Customer Support for Shipping Issues
• Contacting Us: For any questions about shipping, or if you experience delays, lost packages, or tracking issues, our customer service team is here to help. You can reach out to us via web chat or social media during working hours. Alternatively, you can drop an email at support@disrupt.lk.